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Comprehensive Service & Support:
Your One-Stop Solution

we believe in providing extensive and easily accessible support to ensure your operations run smoothly. From submitting support tickets to accessing a wealth of information in our Knowledge Base, you’ll find everything here to maximize the performance of your machines. Explore various sections including maintenance advice, parts and tooling, training resources, and more. Whether you’re setting up a new machine or optimizing an existing one, our Service & Support page is designed to assist you every step of the way.

Knowledge Base

Dive into our extensive Knowledge Base, where a treasure trove of resources awaits to elevate your CNC machining experience. Discover our collection of Productivity Videos, Tutorials, and Cutting Tips, designed to help you harness the full potential of your CNC Machine. Watch and learn from our productivity videos for practical insights on maximizing efficiency, or delve into our product videos for an in-depth understanding of our CNC lineup. Additionally, our Document Library offers easy access to a comprehensive database of technical information. From detailed guides to technical specifications, everything you need for informed operation and maintenance of your CNC machines is just a few clicks away.

Maintenance
FAQ

New Machine Onboarding

Expert Installation:

Our team of seasoned service technicians takes charge of the installation process, guaranteeing that your CNC machine is set up correctly and efficiently. This eliminates any initial hurdles, ensuring a smooth start to your manufacturing journey. 

Pre-Installation Checklist:

 To fortify your readiness for the installation process, we provide you with thorough pre-installation guidelines. This checklist minimizes potential downtime, and disruption to your existing operations. If you are a first-time CNC cutting machine owner, our team provides early guidance to ensure that you are set up for success. 

Onsite Instruction:

Once your CNC cutting machine is in place, our proficient experts conduct onsite instruction sessions. This hands-on guidance allows your team to become well-versed in the operation, maintenance, and troubleshooting aspects of your CNC equipment, all within the familiarity of your own workspace. 

Professional Training:

Our service technicians are not just installers; they are trainers as well. They offer comprehensive training programs, equipping your personnel with the knowledge and skills necessary to operate your CNC equipment and software with the confidence and precision of a seasoned professional. 

Ongoing Support Team:

Our dedicated team of technicians and engineers collaborates seamlessly to resolve your service requests with the utmost efficiency and effectiveness. Whether it’s a routine checkup, maintenance, or addressing unexpected issues, our support team is committed to keeping your CNC machinery running at its best. 

Preventative Maintenance:

Preventative Maintenance is key. If you have purchased a preventative maintenance plan, then our team will pre-schedule maintenance visits that keep your CNC Cutting Machine in optimal performance condition. Similar to any other high performance piece of equipment, it is essential to maintain your equipment.

Our team is available to you for ongoing service and support, including: training on software and CNC equipment, in-warranty repairs, ongoing maintenance as well as remote and in-person repairs. 

Ongoing Service and Support

  • Expert Assistance: Our team of highly trained experts is always ready to assist you. Whether you have a technical issue, need product guidance, or simply have questions, we’re here to help. 
  • Knowledge Base: Access our comprehensive knowledge base, filled with articles, tutorials, and FAQs to help you troubleshoot and make the most of our offerings.  
  • Chat: If you can’t find what you need in our repository or knowledge base, you can chat with a representative to get the answers that you need. 
  • Feedback: Your opinion matters to us. Tell us what you like, what you don’t, and what you’d like to see in the future. Your input drives our continuous improvement. 
  • Resource Downloads: Access a repository of resources, such as user manuals, software updates, and more, to ensure you’re always up to date. 
  • Support Tickets: For personalized assistance, submit a support ticket, and our team will address your specific needs promptly. 

Training

Our team partners with leaders in the software industry to offer expert training sessions that are tailored to industry applications. We also offer on-to-one additional software training services that go beyond the initial machine onboarding. 

Sign up for our next free event!  

Join the waitlist, or request training in a specific software discipline. 

Select Your Current Level
What are the software requirements/costs for this machine?

Each machine is onboarded with an operating software which is relevant to your specific manufacturing requirements. Learn more about our software and speak to an advisor today to learn more 

All quotations clearly outline expense of delivery to your specific location. Expert training and onboarding is included with every machine installation.

Do you have more question about our machines or services? 

Support Ticket

create a service support ticket using the below form and a mikon service technician will respond in priority sequence. (we strive to update all tickets within 4-hours of receipt during our normal business hours).

Select Support Type
Select Your Machine Type
Quick Guide to Submitting a Support Ticket

Our customer-centric philosophy emphasizes the importance of listening, engaging in meaningful discussions, and educating our partnering industries and customers. This approach has enabled us to evolve our assortment while supporting the growth and manufacturing needs of our clients.